Privacy Policy

Welcome to House of Parmal. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and protect your data when you visit or make a purchase from www.Parmalperfumes.com

1. Information We Collect

We collect the following types of information:

a) Personal Information (Provided by You)

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment details (processed securely by our payment gateway)

  • Order history

  • Any messages or support queries

b) Automatically Collected Information

When you browse our website, we automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent

  • Referral URLs

  • Cookie identifiers

2. How We Use Your Information

We use your data to:

  • Process and fulfill your orders

  • Communicate order updates and shipping notifications

  • Provide customer support

  • Improve website performance and user experience

  • Send promotional emails or SMS (only if you've opted in)

  • Detect and prevent fraud or misuse

3. Sharing of Personal Information

We do not sell your data to any third parties.

We may share limited information with:

  • Shopify: Our e-commerce platform provider

  • Payment processors: To complete transactions securely

  • Courier services: For order delivery

  • Analytics & marketing tools: (e.g., Google Analytics, Facebook Pixel) to help improve and promote our services

  • Authorities: When legally required or to protect our rights

4. Cookies & Tracking Technologies

We use cookies and similar tools to:

  • Remember your preferences

  • Analyze site traffic

  • Improve navigation and functionality

You can control cookies through your browser settings. Blocking cookies may affect your experience on our site.

5. Marketing Communications

With your consent, we may send you updates about new launches, offers, and news. You can opt-out at any time by:

  • Clicking “unsubscribe” in our emails

  • Messaging us directly at below given email.

6. Data Security

We implement industry-standard security measures:

  • SSL encryption on our website

  • Secure data storage via Shopify’s servers

  • Access controls for internal staff

7. Your Rights (Applicable for Indian Users)

You may request:

  • Access to your personal data

  • Correction or deletion of your information

  • Withdrawal of marketing consent

For any request, contact at below given email with your order number or registered email.

8. Data Retention

We retain your personal data only as long as needed:

  • For order completion and support

  • To comply with legal and accounting requirements

  • Or until you request its deletion

9. Children’s Privacy

We do not knowingly collect personal data from children under 18 years. If you're a parent and believe your child has submitted personal information, contact us to remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page with the updated Effective Date.

11. Contact & Grievance Officer

If you have questions, concerns, or complaints regarding your data:

Grievance Team
Email: Hello@parmalperfumes.com
Response Time: 48 hours | Resolution within 30 days